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Remaking the Call Center With computer telephony integration (CTI) software, there's no more waiting around for calls to come in. Now, the call center calls the customer. Can CTI help your business?
By Hugh Ashton
Hello i-mode
DoCoMo wants to follow you, and i-mode delivers the data -
everywhere.
By Kyoko Fujimoto
CTI starts slow
A key feature of call centers overseas, CTI is meeting cultural resistance in Japan.
By Noriko Takezaki
Part II of Show Me the Code: How Open Source Software is Shaking up the Software Industry
Tim O'Reilly - the OSS interview
This month, Steve Myers examines the current state of OSS, including entrepreneurial initiatives in Japan. Afterwards, turn to page 43 for Computing Japan's exclusive interview with Tim O'Reilly, president of O'Reilly & Associates.
By Steven Myers
Third generation mobile: three groups for 3G
Bandwidth limitations for third generation (3G) mobile services are forcing Japanese telecoms into 3 groups, and intellectual property rights continue to confound the ITU. Find out if your company should wade into the fray.
By Yaeko Mitsumori
A Linux State of Mind
Initiates are huddling to share OS revelations, and the topic is Linux. Should you answer the call?
By Thomas Caldwell
An Interview with Bill Sheils of MCI
WorldCom Japan
Whether navigating his company through Tokyo's byzantine bureaucracy or threading fiber optic cables through its equally complicated infrastructure; it's all the same to president and CEO Bill Sheils.
Interviewed by Terrie Lloyd
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The IT Job Market
Getting the best from your multinational staff
by The Editors
The Query Column
Caveat Emptor - Final Part; Routers; Linux
by Thomas Caldwell
Industry Eye
Time for IT buzz words to buzz off
by John Boyd
Product Profiles
New Products on the Japanese Market
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