Convenience
stores boost Japan's wired economy
by Noriko Takezaki
In Japan, convenience
stores - konbini - are experiencing startling popularity. They're popping up everywhere,
from street corners to sandy beaches, and are offering goods from candies to underwear
to beer. But more than simply spurring the regeneration of Japan's moribund bricks-and-mortar
economy, the konbini are fast becoming focal points for the dramatic appearance
of true business-to-consumer e-commerce. How? By making use of their POS-based
network for collecting payments for e-commerce services.
One company eyeing
the expanding network of convenience stores is Digital Check, a venture company
founded earlier this year. Digital Check is tied up with Sakura Finance and Mitsui
Finance for accessing the convenience stores' payment collection systems, and
with Compaq for the hardware and software. The result is that DC has initiated
a new POS-based prepaid system for payment collection, supporting online services
such as shopping, Internet access, and international and long-distance telephone
services. The POS-based prepaid system - called C-Check - is now available through
over 2,000 Lawson, Circle K, Mini Stop, AM-PM, Sunkus, Coco Store, Save On, Poplar,
and Three F convenience store outlets. This service started in September.
"We selected konbini
stores as the vehicle for our business because of their existing POS network,"
said Takayuki Doki, CEO of Digital Check Inc. Doki, who has some 10 years of experience
in SI for the distribution industry in Japan, added, "The konbini shops are already
equipped with POS systems that allow centralized control of each franchise's inventory
by the parent company. Also, most chains have recently set up payment collection
services for common household bills, including those for public utilities, telephone,
and courier delivery services. It is, therefore, easy for them to adopt a POS-based
e-commerce prepaid solution, since the existing systems can be used as is. We
got offers from the major convenience store operators as soon as we presented
our C-Check service concept to them."
To use C-Check,
drop by your local konbini store and pick up a C-Check prepaid card - available
in ¥3,000 and ¥5,000 denominations. The card has an account ID number
hidden behind a peel-off seal, and you simply bring the card to the checkout counter
to "load" the account with money. The ID number is a unique number that you use
for all transactions on the C-Check system. (The service's availability is limited
to larger urban locations for the time being.) Then when you use, say, an online
shopping service (offered via in-store terminals) located at a C-Check member
store's location, you need only input your ID number to complete a transaction.
Your identity and the balance remaining in your C-check account are verified,
and your account will be debited for the amount of the purchase. If the price
exceeds the balance of your C-Check account, you can use another C-Check to complete
payment. Customers can check the balance of C-Check cards either through a C-Check
site or on the Net, or at the C-Check customer service center (by phone or facsimile).
For the convenience
chains, this system is very easy to use and entails only minor business risk,
no extra cost, and no special training for store operators, since they continue
to use their existing POS system. In addition, the C-Check system enables collection
of even small payments - sums of less than ¥1,000 can be handled - which is
not possible with existing credit card settlement systems. This feature is particularly
attractive for smaller e-businesses eager to expand market share and customer
numbers by offering services through the konbini. One chain, Lawson, plans to
connect their in-store Loppi kiosk terminals to the Internet by year-end, and
Seven Eleven has announced a tie-up with Softbank and Tohan to offer book sales.
For the Japanese consumer, using konbini shops to obtain online services is natural
- many have been paying their gas or telephone bill at the stores' checkouts for
several years now.
Competing services,
meanwhile, are struggling to survive. Prior to C-Check's advent, two prepay systems
catering to online transactions were in the Japan market: BitCash and Web Money.
BitCash, started in 1997, is offered by BitCash Inc., a JV comprising 14 companies,
including Aplix (an Internet venture), CTC, KDD, NEC, Marubeni, and Sumitomo Trust
Bank. Web money was started in 1998 by ASCII Something Good, which has since changed
its name to "i4." Both of these, however, are struggling, having failed to attract
sufficient member shops. To date, some 100 merchants have signed on with each.
In comparison, the younger C-Check system has already grabbed more than 2,000
konbini shops, and the cost of the C-Check paper-based card is 1/10 that of the
existing plastic ones. Digital Check has reason to be confident.
"We will also offer
a dedicated C-Check service targeting certain companies' e-commerce needs, for
example for Net-based music and game distributors. And we expect this business
will also grow quickly," says Doki. His next target is NTT DoCoMo's i-mode mobile
access service, to which the company is proposing a new version of C-Check, called
i-Check. Doki is also contemplating an online shopping tie-up with Sofmap for
this fall. To no one's surprise, C-Check has also received inquiries from foreign
players, including from a large Korean financial group and several US VC firms.
Digital Check is
planning an IPO in two years, together with new moves to enhance their business
in the global arena. "We know that konbini popularity is a special case in Japan,
and our model may not be effective in other countries. But our scheme of allowing
small payment collection for e-commerce has lots of potential in the global Internet
market." This view neatly defines "Think globally, act locally," one precept that
applies to netprenures worldwide.
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